I propose the following hypothesis for discussion: young entrepreneurs should focus on building B2C companies since they lack the deep industry experience needed to build successful B2B companies.

Allow me to explain my thinking.  Young people in their 20′s trying to start a business-to-business face an uphill battle for several reasons:

1)  Identifying Opportunities is Hard
The best companies are started by people solving their own problems — or so goes the classic logic.  But for young entrepreneurs without any deep industry experience, there aren’t any obvious problem for them to solve.

2) Building the Right Product is Hard
When you haven’t experienced the pain point you’re solving, you don’t truly understand customer needs.   You can try to put yourself in their shoes, listen closely to their problems, and design a solution.  But ultimately, it’s tough to get product-market fit from the position of an outside observer.  A related issue: anytime you’re solving someone else’s problem, staying motivated becomes tough.  Will focusing on the pot of gold at the end of the rainbow sustain the necessary passion to succeed?

3)  Sales, Marketing, and Business Development are Hard
Without industry experience, you won’t have the personal relationships to get your food in the door and close deals and you won’t know the right distribution channels.  You’ll struggle to craft your marketing message in a language that speaks to your customer’s needs.  Furthermore, you won’t have existing relationships with the other players in the industry which could be your partners.

Your Responses

Here’s a few of the fantastic responses I’ve already gotten in response to “entrepreneurs in their 20s should focus on B2C products since they lack any true ‘industry’ experience needed to build B2B products”:

@jwegener That would only be true if entrepreneurs were static. Successful ones become domain experts quickly by talking to their customers.
@nicholasbs
Nick Bergson-Shilcoc
  ^^^So the measure of a good entrepreneur is the ability to overcome all of those obstacles?

@nicholasbs @jwegener w/o have domain experience, it often won't be "quickly" even with custdev. Not insurmountable tho. Trilogy is example
@giffconstable
Giff Constable
^^^It’s definitely an uphill battle…

@jwegener Not true! A good idea is a good idea. Couple it with right team and you can execute. Learning curve might be more steep. So what?
@mikeyavo
Michael Yavonditte
^^^Isn’t it extremely difficult to find a “good” B2B idea?  I like the idea that it’s simply a steeper learning curve and you can build a team with actual industry experience.

@jwegener A smart, motivated person can acquire 95% of useful expertise in 6 wks, without the biases inherent in personal experience.
@birsic
Bryan Birsic
^^^What does that look like in practice? Picking a bunch of random industries (say…architecture!) and getting internships in them so you can look for problems that need solving?

@jwegener industries that are really young (e.g. conversational media) put young entrepreneurs on more level playing field re: experience
@gregoryhills
Greg Hills
^^^This is interesting, and it’s what many young entrepreneurs do — they spot brand new opportunities that simply didn’t exist earlier.

@jwegener I would argue you need just as much experience to do B2C as B2B tech. That being said, any age is good for starting a company.
@marksbirch
Mark Birch
^^^Nice happy medium.

@jwegener do B2B products require more capital to get to launch? Maybe not because of coding complexity but a result of the other factors...
@jlopezvalcarcel
Juan Lopez-Valcarcel
^^^Perhaps I’ll do a whole other blog post on this — is there a higher barrier to entry for a B2B idea than a B2C idea, which makes B2C more ripe for first-time entrepreneurs?  My feeling is yes.

Start With What You Know?

So what do most young B2B entrepreneurs do? Many start with what they know…local! The business on the corner seems like a good place to start.  And of course the market is now flooded with these hyperlocal advertising ideas — “a text message couponing solution for restaurants”  (see my earlier post on that subject).

I can’t think of too many young entrepreneurs that have successfully started B2B ventures.  In fact, the only person that comes to mind is Darren Herman.  Most young entrepreneurs stick to B2C, creating slightly better products to expose undiscovered product opportunities (Tumblr, Box.net Facebook, and Plancast come to mind).  Are there tons of unsexy B2B ventures from young entrepreneurs that have simply flown under the radar?

Your turn: what’s a 20-something to do?

I’m done talking — now it’s your turn.  Any young successful B2B entrepreneurs flying under the radar?  How did you do it?

Investors/VCs — do you find most B2B companies started by someone with deep experience in that industry?  Are there outliers?  How much industry experience is typical.  Weeks?  Years?  Enough to rule out 20-somethings?

Possibly Related Posts:


  • http://twitter.com/mikeyavo Michael Yavonditte

    Ok, love these kinds of debates. Here's how I see things having been on both sides of the fence: AltaVista and Juno (Previous gigs) — consumer. Quigo — total B2B ad play.

    (1) Consumer — all about “sustained” user adoption when you get down to it. That is extremely hard as everyone knows. Probably need dozens, then hundreds, then thousands, then millions to be very successful.

    (2) Business to Business — need to get companies to adopt your product. Need only ONE to start with. One customer that will talk to you. You may talk to 6-12 before you find that one.

    Which is easier? I think B2B is easier, here's why:

    You can develop a rapport over time with one customer. If you play your cards right you can eventually make them understand that your shiny new object is unique or interesting or time/money saving. They eventually buy into your passion for the idea.

    Which is more fun?

    Consumer all the way. No one ever really knows about the B2B companies. They are kind of boring and un-sexy. So, if I was 24 years old, I'd build a consumer play.

  • http://giffconstable.com giffc

    Got to love my garbled tweet above. Too hard to talk about this in 140 char. It totally depends on what you are doing. Trilogy was founded by a team right out of college (actually Joe dropped out) building configuration software. It was *not* a six week learning curve but they pulled it off after a lot of hard work and eventually built one of the biggest private sw companies in the world. If you are doing something very specific to one industry, there is no doubt that domain expertise will get you started on a better foot, but it can be overcome with hard work. In either case, customer development is needed.

    I think 20s is too broad. That is a decade. No reason why you could not work for a couple of years, see an industry opportunity, and go make it happen. Look at Second Market.

    Nor do I see why systems management innovation could not come from someone young. It would help to have real insight into corporate networks and infrastructure management of course, but that doesn't take a decade.

    Then there are B2B plays that are so horizontal that they are not unlike consumer products, and right now there are folks trying to take consumer successes and port them to the enterprise. You would not need years of experience to do Yammer, just good sales skills and ideally some great mentors.

    So like with most things “startup”, the answer is “it depends”

  • http://www.venturevoice.com gregory

    What about Microsoft, Grasshopper (f.k.a. GotVMail), Blackboard and VideoEgg to name a few?

    There are advantages to being older and more experienced in B2B, but youth has advantages too. There are no rules in entrepreneurship.

  • http://twitter.com/birsic Bryan Birsic

    I actually had in mind the implementation challenges you outline above more than idea generation – understanding precise pain points, positioning your product in the market, networking and partnership opportunities. With human capital markets increasingly fluid (Gerson Lehrman arguably created this space and it's been improved on considerably by others) and the ease with which a good entrepreneur can get in front of the leaders in an industry (both technological and cultural reasons for this, IMHO), in a relatively short period of time an entrepreneur can flush out existing pain points, current offerings and their perceived shortcomings, existing marketing channels and messaging, where thought leaders are focused in that space, etc. And even on idea generation, often times entrepreneurs are best suited simply jumping into a big market that's being disrupted without knowing their precise thesis – Kopelman wrote a great blog post recently on this: http://redeye.firstround.com/2010/08/heat-seeki….

    You make some great points re the disadvantages of not having industry expertise, specifically the networking and motivation ones, but I think people overestimate the difficulty of understanding a market and meeting the right people within it.

    On an aside, the strategy consulting industry is staffed on the premise of my tweet. Industry agnostic 20-somethings are sent into Fortune 100 companies and expected within 4 weeks to interact on a level playing field with senior executives that have been in the industry for 20 years. Their business is a human capital arbitrage play that wouldn't work if industry expertise was as difficult to acquire as many believe.

  • http://greghills.com greghills

    The high level of discourse on tech and entrepreneurship blogs is a boon to young, potential entrepreneurs. Lots of key conversations, of course, are still happening online, but it certainly levels the playing field when some of the greatest minds in the space are sharing their best thoughts openly on their blogs.

    That being said, I think that people are more open and candid when discussing B2C businesses rather than B2B businesses. There's very little I would be afraid to say about customer behavior when my customers are thousands of people on my freemium website. I'd be much more circumspect if I had a professional services business with a handful of customers.

  • http://columbusholdinggroup.com Mark Birch

    B2B is rather broad. You have B2B that caters to a particular industry and B2B that is focused on core technologies. Think of OS, database, PAAS, middleware, security, etc., to name a few examples. B2B tech infrastructure does not require experience in a particular sector, only a deep grounding in computer science and understanding of pressing technology challenges. These questions are being explored by graduate students in their 20's and eventually getting rolled into real businesses successfully selling to other businesses. Here are a few tech entrepreneurs in their 20's making it happen:

    http://images.businessweek.com/ss/05/10/young_e…

    The other aspect that I alluded to in my tweet is the imaginary gap in experience needed to start a B2B versus a B2C tech company. Both are hard, it is getting a company and product off the ground and trying to get customers! However, all you need to start is the idea, the spark when you have that eureka moment and decide to do something about it. Both Bryan and Michael go into that in good detail. The only thing I would add is that anyone can gather knowledge quickly, but it is our ABILITY to use that knowledge that puts our skills into action for the development of a new company or product or service. That is the bigger factor in whether an entrepreneur is successful.

    Lastly, I believe we are a bit blinded in what is happening across technology because in NYC we just see a TON of consumer plays. That is what NYC is about though, it is about art and fashion and digital media and outrageous consumption. Of course that is what NYC tech companies are going to gravitate towards. It is less a factor of age and more a factor of environment that we see all of these start-ups targeting B2C whether it is people in their 20's, 30's, 40's or beyond. If you went to Boston or Silicon Valley, you would see a much greater percentage of B2B and technology infrastructure start-ups.

  • http://twitter.com/nicholasbs Nick Bergson-Shilcoc

    I started writing a comment and it turned into a full blog post: http://www.unschooled.org/2010/08/starting-a-co…

  • http://blog.jwegener.com Jonathan Wegener

    Thanks for the comments. Interesting to hear your view that B2B is easier. It's definitely less fickle and I've met some VCs that only do B2B investments because B2C is too unpredictable.

    You're right that B2C is much more sexy. A related thought: A B2B company that never touches end-users will never get the entrepreneur on the cover of Wired Mag. Building up a “personal brand” is an important long term investment and a compelling reason for young people to satick with B2C.

  • http://blog.jwegener.com Jonathan Wegener

    Love the point about strategy consulting — that young people with little industry experience are expected to advise senior executives always seemed nuts to me when I worked in that industry right out of college! But I guess the fact that they're removed from the problem and have a broader view is helpful.

  • http://blog.jwegener.com Jonathan Wegener

    Awesome!

  • http://blog.jwegener.com Jonathan Wegener

    “I think 20s is too broad. That is a decade. No reason why you could not work for a couple of years, see an industry opportunity, and go make it happen.”

    Absolutely agree. How about a few weeks though? Can you 'go hunting' for an idea in a completely foreign industry?

  • http://giffconstable.com giffc

    Depends on your access and how vertical industry-specific the idea is. If you are interested in medical, and have access to doctors, nurses, or administrators for honest, in-depth conversations to really dig into their processes and problems, then yes you should be able to spot an interesting opportunity in 6 to 12 weeks. But I also think that there is a very good chance that the problem you end up solving, and the solution you bring to the table, ends up being something different from your original discoveries — you'll just “pivot” along the way. You'll eventually become an expert but it isn't overnight.

  • http://blog.jwegener.com Jonathan Wegener

    I don't know much about the last three — they were all started by young guys? They all serve other internet entrepreneurs right? That strikes me as very different than say…serving a foreign market like the medical industry.

  • http://www.venturevoice.com gregory

    Microsoft had to close a deal with IBM for distribution.

    I had the Grasshopper dudes on my podcast http://www.venturevoice.com/2009/05/siamak_tagh… — they serve a wide variety of small business, I don't think most are internet entrepreneurs.

    VideoEgg serves brand advertisers, though they launched thinking they'd be a consumer company (I was the first to cover them http://www.venturevoice.com/2005/09/vv_show_14_…).

    Blackboard sells to college IT departments.

  • Markpeterdavis

    I haven't read all of the comments here – my initial reaction: I don't agree. Young guns can learn about spaces quickly and be dangerous. I'm a big fun of young visionaries seeking to disrupt. I think this is supported by what's happening in the market…

  • http://blog.jwegener.com Jonathan Wegener

    Another friend sent me these via email. Though I'd share them.
    * Everyone works on B2C's . Too much competition from other hard working, entrepreneurial 20-somethings.
    * B2Bs desperately need the most help from 20 somethings
    * Bs (or organizations) do great things to help society. Therefore, helping organization has a potentially larger impact.
    * All B2B is actually people to people relationships
    * If something is harder, it creates more barriers to entry and less competition (and more differentiation)
    * The old-timers in B2B LOVE energetic entrepreneurial 20-somethings

  • Scott

    Invite Media was a B2B business started by a group of 20 year olds.

  • Wethillsb

    Why does this have to be relative to 20-somethings?